RETURN AND REPLACEMENT
of products in online shop www.boldatelier.fashion/en
Every user is entitled to return the goods purchased by him within 14 business days as of the date of their receipt. To that end, the product should be in its original packing, without any traces of usage or compromising the trade appearance of the product.
Right of return and replacement
The buyer is entitled to return or have replaced the product purchased by him within 14 days as of the date, on which the product was delivered to the address specified by him in advance.
To that end, it is necessary to fill in our Return & Replacement Form and after that send it to the following e-mail address sales@boldatelier.fashion.
Return Form is accessible on the following link: Here
Conditions of return
The returned product must be in immaculate commercial appearance, to not have been worn, laundered, ironed or torn, without foreign smells (from creams, perfumes or cigarette smoke) and with all available labels. Obligatory attached to the shipment with the product: a commodity receipt and our Return and Replacement Form filled in.
The product should be returned to us by Econt courier service and the Client shall cover the delivery costs.
The address for return of the product is the following:
Burgas, 16, Vasil Levski st., 2nd floor, office 220/221
BoldAtelier retains its right to not accept returned products, if they do not meet the aforementioned conditions. In such cases, we send back to the client the products and the delivery costs shall be at his own expense.
Conditions of replacement
Should it be necessary the item purchased by a client to be replaced, the following options are possible:
- Replacement by the same model of item, but different size.
- Replacement by another item of the same value or higher and the client covering the difference in the second case. We shall inform in due time the client about the amount of the additional payment.
- Replacement by another item of lower value and the price difference is not reimbursed to the client.
Reimbursement of sums
The value of the returned product shall be reimbursed to the client by bank remittance in compliance with the provisions of the Consumers Protection Act. The reimbursement of the sum shall be done within 14 days as of the receipt of the returned product in the required condition.
BoldAtelier shall not be liable for filled in incorrect data during the registration, as well as in the return and replacement forms or in case of delay of the courier services, which could result in delay of the term of reimbursement of sums to the client.
To: BOLD ATELIER Ltd. with registered office: Burgas, 5, Perla Residential Complex, entrance 1, 6th floor, apt. 2, UIC 205805034, sales@boldatelier.fashion, www.boldatelier.fashion
PRODUCT RETURN FORM
by ……………………………………………………………………………………………………
/client’s name/
……………………………………………………………………………………………………….
/address, UIC/
I inform you hereby that I reject fully or partially the concluded by me online contract for purchase of the following products:
Order number:……………………………………………………………….
Product(s) I’d like to return ……………………………………………………………………………………………………………………………………………………………………………………………………
/description of products – name, size, colour, quantity/
Reasons for the return:…………………………………………………………………….
Do you wish to replace the returned product or the sum to be reimbursed to you?
| o I’d like the sum to be reimbursed to me | o I’d like to replace the purchased product by: |
| IBAN: …………..
Beneficiary: ……………. Bank’s name: ………………….. Due amount: ………………….. |
New item name: ………….. Size: …………….. Quantity: ………………….. |
*Important information about return of products: The products to be returned must be unused, in good trade appearance and in preserved original packing. Upon return by a courier, the client is obliged to secure packing that protects the product and he should not stick waybills, labels and scotch-tape directly on the original packing.
*The product/products should be sent to the following address at client’s expense: Burgas, 16, Vasil Levski st., 2nd floor, office 220/221.
………………. …………………………….
/Date/ /User’s signature/
The user has the right within 14 days to unconditionally reject a remote contract or to have certain product replaced, without paying any expenses, except for those for the delivery, as well as the cost of return of the product.
The 14 days period starts running as of the date of acceptance of the products by the user or by a third person different from the carrier.
Within 14 days after the declared will of rejection of the contract, the user should return the product to the trader. Within 14 days as of the date the trader has received back the products, he shall reimburse all sums received from the user, except for the delivery costs.
